Frequently Asked Questions

Everything you need to know about shopping with Hi-Voltage Records

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy for apparel and accessories?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that limited edition drop items may be final sale.

How do I know which size to order?

Each product page features a detailed size guide. Our apparel generally follows a standard retail fit, but we recommend checking specific measurements for our vintage-wash tees.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I exchange an item for a different size?

Yes, we offer free exchanges for different sizes provided the item is in stock. Contact our support team to initiate an exchange label.